Are all
of the in-store item available online?
No. In fact, we have several thousand items available in-store,
many of which are limited edition or unique, one of a kind artist
pieces, making our Material Possessions Retail Stores a 'must
visit' when you are in Chicago.
Where should
I call with a question about a product?
If you have a question about a product that you see online,
please call us toll free at 1.888.241.1190.
If you saw an item in our Chicago Store, call 1.312.280.4885.
If you saw an item in our Winnteka Store, call 1.847.446.8840.
Where should
I call about a question about an online registry?
Please call 1.888.241.1190 for all online registry questions.
What are
the store hours?
Chicago - Mon~Sat 10am-6pm, Sunday Noon-5pm
Winnteka - Mon~Sat 10am-5pm, Closed Sundays
Where are
the stores located?
Chicago - 704 N Wabash, Chicago IL 60611.
Winnetka - 954 Green Bay Road, Winnetka, IL 60093.
What is
your return policy?
We want you to be completely satisfied with every purchase
from Material Possessions. If your order fails to meet your
expectations for any reason, please contact us immediately
to enable us address and correct the situation for you. If
you need to return any regular merchandise, we will be happy
to do so within 14 days of receipt for exchange, refund, or
credit (excluding delivery and handling charges). Sorry, personalized,
non-closeout, custom ordered, /special ordered and used items
are not returnable (see Non-returnable Merchandise below).
After 30 days, no returns of any kind will be accepted.
How do
I track my order?
You will receive email confirmation upon shipment of your
order with tracking information. You can also contact us at
customerservice@materialpossessions.com to obtain shipment
information... be sure to have your order number available.
EMAIL
How do I
protect my Email Address on your mailing list?
We protect your email address. We never rent, sell, or otherwise
distribute your email address. Opting in to our mailing list
is for our internal communications only.
How do I
opt out of email?
You can log into your account and simply uncheck your email
list option... this will remove you from our mailing list.
Where do
I send change of address?
You can either log into you account and edit your account personally
or
Email us at customerservice@materialpossessions.com or
Call us at 1.888.241.1190
GIFT REGISTRY
Does my
registry show gift purchases?
Yes, as shoppers purchase gifts directly from your registry,
your registry will indicate both the quantity purchased and
when your gift select has been fulfilled. Note: If shoppers
do not select items from your registry, the registry cannot
be adjusted.
How long
will my registry be posted after my event?
We maintain registries for up to one year after the event date,
unless specific alternative arrangements are requested.
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